Question 1

Why shouldn't I use my cousin who does graphic design?

Accepted Answer

Our design process distinguishes itself from your local freelancer through a strategic methodology deeply rooted in understanding your business ecosystem. Unlike traditional approaches, our initial step involves a comprehensive strategy meeting where we delve into the intricacies of your current digital operations. This preliminary phase enables us to gather essential background information crucial for conducting targeted market research tailored to your industry specifics.

Question 2

How long does a typical project take?

Accepted Answer

Most design projects land in the 2–4 week range depending on scope. Custom development projects vary based on features, integrations, and testing requirements.

Question 3

Do you work with businesses outside of Canada?

Accepted Answer

Yes. We’re based in Canada, and work with businesses across North America and beyond, operating remotely with a clear process and regular touch points.

Question 4

Will my website be mobile friendly?

Accepted Answer

Absolutely. Every site we build is fully responsive and optimized for mobile, tablet, and desktop to ensure a smooth, fast, and intuitive experience on any device.

Question 5

Do you offer ongoing support after launch?

Accepted Answer

Yes. We offer fully managed hosting and maintenance options, plus ongoing SEO and iterative improvements so your site stays fast, secure, and up to date.

Question 6

What’s included in your SEO service?

Accepted Answer

Our SEO plans are flexible and can scale up or down based on which keywords bring the most value to your business. We start with a complimentary SEO audit to understand your market and competition and to identify real search opportunities. From there, we recommend a campaign structure that fits your goals. We focus on technical SEO, on-page optimization, content strategy, and local visibility, all centered on what your customers are actively searching for. The goal is to improve rankings over time, attract qualified traffic, and turn search visibility into measurable growth. Our minimum monthly SEO commitment is $2,000.

Question 7

Can you build custom features like quoting or dashboards?

Accepted Answer

Yes. We build custom website software like interactive quoting experiences, client portals, dashboards, automations, and integrations tailored to your workflow.

Question 8

Do you build mobile apps?

Accepted Answer

Yes. We design and develop custom mobile applications tailored to your business needs, focusing on performance, usability, and seamless integration across iOS, Android, and web platforms. Our mobile app pricing starts at $25,000.

Question 9

What do you need from me to get started?

Accepted Answer

A short call to understand your goals, examples of sites you like (optional), and any existing brand assets. From there we’ll propose a plan and timeline.

Question 10

Can you help with copy and content?

Accepted Answer

Yes. We offer copywriting as a small add-on to your project. We help refine your messaging, improve page structure, and write conversion-focused content that feels natural and on brand.

Question 11

How do pricing and payments work?

Accepted Answer

Start by requesting a quote through our website or by contacting us directly. Once we understand your project, we’ll provide a clear contract outlining the scope of work, timeline, and payment terms. Most projects require a 50% deposit before work begins, with the remaining 50% due upon completion. We accept e-Transfer, credit card (3% processing fee applies), and cheque as payment methods.

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